Shipping policy
Shipping Policy
Last updated: October 3, 2026
Shipping rates
- Free standard shipping on orders of $59 USD or more.
- $4.95 USD for standard shipping on orders under $59.
If you shop in another currency, these amounts are converted and shown at checkout before you pay. We ship to every country available at checkout.
Processing time
We process orders within 1–3 business days of payment. We do not process orders on weekends or public holidays.
Delivery times
Our products ship from our fulfilment partners' warehouses, mostly in Asia. Estimated delivery times after dispatch:
- United States, Canada, United Kingdom and Australia: about 7–15 business days.
- Europe: about 8–18 business days.
- Rest of the world: about 10–25 business days.
These are estimates, not guarantees. Customs checks, local carriers, peak seasons and remote addresses can add extra days.
Orders with more than one item
Items in the same order may ship from different warehouses. When that happens, you get a separate tracking number for each parcel, and the parcels may arrive on different days.
Tracking
When your order ships, we email you a tracking number. It can take 3–5 business days for tracking to start updating.
Customs, duties and taxes
International orders may be subject to import duties or taxes in the destination country. If these are collected at checkout, you will see them before you pay. If not, the recipient pays them on delivery. If an order is refused because of unpaid duties, we cannot refund the shipping or duty charges.
Late or lost parcels
If your order has not arrived by the end of the estimated delivery window, please allow 5 more business days, as most delays are caused by customs or local carriers. If it still has not arrived, email info@lushlinesbrand.com with your order number and we will investigate. If a parcel is confirmed lost, we send a replacement or give you a full refund.
Wrong address
Please check your shipping address before you pay. If you spot a mistake, email us straight away: if the order has not shipped yet, we will correct it at no cost. We cannot be held responsible for parcels delivered to an incorrect address entered at checkout.
Damaged or incorrect items
See section 4 of our Refund Policy: email us within 14 days of delivery with photos, and we will replace the item or give you a refund.
Nothing in this policy affects your statutory rights as a consumer.